Customer Service Specialist

Tarnowo Podgórne

Your responsibilities

Respond to customer inquiries via phone, email, or other channels promptly and professionally in English language in a multicultural environment.
Provide accurate information regarding products, services, and company policies.
Address and resolve customer issues, concerns, or complaints effectively.
Managing orders from creation to invoicing accurately and in a timely manner, export documentation, including logistic arrangements.
Create, coordinate, and maintain transportation documentation for customers, freight. forwarders, customs authorities, and customs brokers with attention to detail on record accuracy.
Solve shipping issues with freight forwarders and customs brokers.
Track and monitor order status, providing updates to customers as needed.
Collaborate with other departments to ensure timely delivery of products.
Preparing documents and reports.
Following communication procedures, guidelines, and policies.
Send out Samples to customers/ customer Mailings.

Our requirements

In depth working knowledge and 2 years’ experience in Customer Service or Logistics
Excellent customer service skills
Customer orientation and ability to adapt
Strong verbal and written communication skills in English
Ability to build relationships with clients, interconnected departments, and logistic providers
Ability to work as part of a team in multicultural environment
Ability to prioritize and meet deadlines in timely manner
Attention to detail and accuracy
Ability to work under pressure
Ability to work in a fast-paced environment
Ability to work independently
Strong interpersonal and problem-solving skills.
Familiarity with SAP ERP.

PLEASE SEND YOUR CV IN ENGLISH ONLY

Customer Service Specialist